SUBSCRIPTIONS
BY LA COLOMBE

As soon as you start a subscription, the first order will be shipped promptly. You have the option to set the renewal of your subscription every 1, 2, 3, or 4 weeks based on the date you start the subscription. As a subscriber, you can enjoy free standard shipping on orders over $35!

Please Note: Prepaid subscriptions are only offered as 3, 6, and 12 month subscriptions with deliveries once a month.

Starting a subscription is easy! We suggest creating an account first so you can manage your subscription. If you don’t have one, you can make an account here.

Browse our site for the product you want, choose the discounted subscribe & save option, select your shipping frequency, and add to cart. Your subscription will start as soon as you place the order.

You can cancel your subscription at any time, although you will lose your product discount and free shipping when you do.

To cancel your subscription, you'll first want to log in and click MANAGE SUBSCRIPTIONS. Find the product you'd like to cancel, click 'Cancel Subscription', choose a cancellation reason, and confirm. You'll get a cancellation email confirming your cancellation. If you don't get a confirmation email, it's possible your cancellation didn't process, so please reach out to us if that's the case!

Please Note: You must cancel a subscription at least 24 hours before its renewal date/upcoming order date to allow the cancellation to process.

How to skip delivery of an upcoming subscription order:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Under UPCOMING ORDERS, click on SKIP ORDER. Confirm that you would like to skip your upcoming order

Please Note: Any changes to a subscription, including skipping or canceling, must be made at least 24 hours before your renewal date. We are unable to edit or cancel subscription orders once they have been processed.

How to add a product to your existing subscription:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Under your next upcoming order, locate NEED ANYTHING ELSE? and click on SHOP NOW

3. Select the product you’d like to add

4. Click on ADD TO NEXT ORDER

5. Select whether you’d like to add the item as a one-time purchase at full price or subscribe for a discounted price (Note: not all add-on products are eligible for subscribe & save)

6. Finish by clicking ADD TO ORDER

When adding a product, the subscription item must remain on the upcoming order. If the subscription item is removed, the order will not be processed.

Please Note: Any changes to a subscription, including adding a product, must be made at least 24 hours before your renewal date. We are unable to edit or cancel subscription orders once they have been processed.

FYI - Items cannot be added to prepaid subscription orders.

How to swap items in your subscription:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Find the product you want to swap out

3. Click on CHANGE PRODUCT

4. Select which item you would like to swap out and then click on CONFIRM

That’s it! You have now successfully changed items within your subscription!

Please Note: Any changes to a subscription, including skipping or canceling, must be made at least 24 hours before your renewal date/upcoming order date. We are unable to edit or cancel subscription orders once they have been processed.

How to change your order date for the next subscription order:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Under UPCOMING ORDERS, click on CHANGE ORDER DATE

3. Select the new date you’d like your order to process

4. Click on CONFIRM DATE

Please Note: Any changes to a subscription, including skipping or canceling, must be made at least 24 hours before your renewal date/upcoming order date. We are unable to edit or cancel subscription orders once they have been processed.

How to update your address for future subscription orders:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Under UPCOMING ORDER, locate the shipping address, and click on CHANGE SHIPPING

3. Enter your new shipping address details

4. Check USE FOR ALL SHIPMENTS if you’d like this address to apply to all future orders

5. Click on ADD NEW ADDRESS

Please Note: Any changes to a subscription, including skipping or canceling, must be made at least 24 hours before your renewal date/upcoming order date. We are unable to edit or cancel subscription orders once they have been processed.

La Colombe is not responsible for lost or missing shipments if your subscription address was not updated in time. Please contact us immediately if your order is processed with the former/old shipping address. We cannot guarantee a change of address after a subscription order has renewed, but will do our best to accommodate your request.

How to update your billing information:

1.Log in and click MANAGE SUBSCRIPTIONS. If you get an error that you don't have an account,create an account with the same email you used to start your subscription to get connected

2. Click on CHANGE BILLING (you will then be redirected to the bottom of the page)

3. Click on SEND EMAIL to receive an email with a unique link to update your billing information

Please check your spam or trash folder in case our email gets lost in the mix!

Please Note: Any edits to your billing information (including new payment) must be made at least 24 hours before your renewal date/upcoming order date. We’re unable to switch payment methods on an order that’s already processed.